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ZAKI Restaurants LLC
Refund policy
Because this is frozen food
We cannot accept returns of shipped perishable food.
Damaged or spoiled on arrival
Contact us within 48 hours of delivery with a photo of the item and packaging. We will offer a replacement or a full refund.
Wrong or missing items
Contact us within 7 days of delivery if your order contains a wrong item or is missing an item.
Order changes and cancellations
You can change or cancel your order before the Wednesday 12 pm Tucson cutoff. We cannot change or cancel an order once it has shipped.
How refunds are issued
Approved refunds are returned to the original payment method and usually appear within 5–10 business days.
Contact us
For refund issues or order questions, email zakikibbeh@gmail.com.
Questions? Email zakikibbeh@gmail.com.